CONTENTS OF THE OFFER AND GENERAL CONDITIONS

Maksimilian bed and breakfast, hereinafter referred to as the Maksimilian, markets and sells Maksimilian services according to the published information, description, schedule, and valid price list, and in accordance with the confirmed reservation/concluded contract, in its own name and for its own account. An agency or a tour operator can appear as the customer of the service for the end user, and the provisions of the general terms and conditions apply to them as intermediaries as well. By sending a reservation request, you confirm that you agree with the Maksimilian`s General Terms and Conditions, and the same becomes a legal obligation. When providing services, the Maksimilian applies the rules prescribed by house rules and hospitality regulations, and in accordance with the valid positive legal regulations of the Republic of Croatia.

ACCOMMODATION RESERVATIONS AND METHODS OF PAYMENT

• After you send the initial request for accommodation, you are considered a prospective user of the accommodation service. All records are kept under the name of the first named person (if physical, then first and last name, and if legal, then the company name) and is considered to be the Holder of the reservation.
• The Holder of the reservation (if a natural person) must be over 18 years old and authorized by the other person named to make the reservation on behalf of all persons mentioned in the inquiry. By filling out and sending the reservation request, the reservation Holder confirms that he/she is authorized to make the reservation on behalf of everyone and that others agree with it, and that they are also bound by the reservation conditions. When making a reservation, the Holder of the reservation is obliged to provide all the information required by the reservation procedure.
• An inquiry for booking accommodation is considered to be an open inquiry forwarded to the Maksimilian by any means of communication in written form (website, letter, e-mail, etc.). Based on an open inquiry, the Maksimilian will make a pre-booking and will provide the Holder of the reservation in writing with the amount of the cost of the reserved service and the terms of business. The Holder of the reservation is responsible for fulfilling all business conditions specified in the pre-reservation, which primarily refers to the payment of a deposit to cover the costs of the reserved services.
• The reservation of accommodation for the corresponding period is valid (comes into force) only after written confirmation by the Maksimilian reservation department and receipt of the deposit specified in the specific offer, and with the confirmation of the reservation sent by the Maksimilian. When the reservation is made electronically, it is valid with credit card authorization. Reservation confirmations prepared in this way are considered temporary until the deposit is due, unless otherwise indicated in the offer, and if a copy of the deposit is not delivered to the Maksimilian within the specified time period, or the credit card number for authorization is not provided, the offer is automatically considered as an expired option.
• The Holder of the reservation is responsible for all payments (deposit and balance). The Holder of the reservation is obliged to settle the balance of the bill (the difference between the paid deposit and the total cost of the reserved services) no later than on the last day of their stay in the Maksimilian with a mandatory credit card authorization of deposit payment.
• At the Maksimilian reception one-time payment is possible with credit cards (MasterCard, Visa, Diners Club), debit cards (Maestro,Visa), cash (EUR) and crypto currencies.
• By fulfilling the conditions specified in the pre-reservation, you accept the General Terms and Conditions of the Maksimilian, and the above represents a formal legal conclusion of the contract. The contract will be considered formally and legally concluded without payment of a deposit and delivery of credit card elements for guarantee if the person making the reservation received written approval from the Maksimilian after the inquiry and then only confirmed the reservation in writing for himself or on his behalf for others. In a formal and legal sense, the Holder of the reservation is always responsible and cannot transfer his responsibility to the persons from whom he made the reservation.
• Reservations are not accepted from persons under the age of 18. In these cases, we reserve the right to refuse to process a reservation request without giving any reason. The Maksimilian reserves the right to refuse, cancel, or change the reservation if the reservation system has been misused or it was made by the user`s mistake.
• Late check-out is possible only with prior confirmation from the reception and with an additional charge: 
• surcharge for late departure (12-6 p.m.): 70% of the price of one night per room
• surcharge for late departure (from 6 p.m. onwards): 100% of the price of one night per room

 Notes related to the reservation process:

• Please note that persons aged 12 and over are considered adults and charged full price. When booking accommodation, you are obliged to add children older than the above to adults
• If you wish to change or cancel a reservation, you can make changes in accordance with the Reservation Cancellation Terms
• The Maksimilian reserved the right to refuse, cancel or change the reservation if the reservation system has been misused or f it was made by an obvious mistake of the user

 ACCOMMODATION IN A MAKSIMILIAN

• The arrangement of accommodation units is determined by the reception. If the guest has not expressly agreed on a room with special features, he will accept the assigned officially registered accommodation unit.

OTHER ACCOMMODATION CONDITIONS

• Registration at the Maksimilian and entering the room (“check-in“) is possible after 13:00 on the day of arrival.
• Check-out from the Maksimilian and leaving the room (“check-out“) is possible until 11:00 a.m. on the day of departure.
• We hold the reservation until 21:00 on the day of arrival.
• The Maksimilian reserves the right to deny accommodation and other services to those guests whose behaviour is in any way inconsistent with the Maksimilian`s house rules, which disturbs the peace and dignity of other guests or staff, or which endangers their safety or well-being.
• The Maksimilian does not accept persons under the age of 18 unaccompanied by an adult.
• Given the existing differences within the same types of rooms, the listed photos are only illustrative and informative in nature and may not correspond to the actual room booked.

CITY TAX

• City tax is not included in the stated accommodation prices but is calculated on the spot.
• The decision on the amount of residence tax is determined by the Government of the Republic of Croatia.
• Children up to the age of 11.99 do not pay the residence tax, while children from 12 to 17.99 have a 50% discount.
• Residence tax is expressed in EUR. The amount of the paid residence tax is clearly indicated on the invoice that is issued to the user when calculating and paying for the service.

 PRICES OF SERVICES

•  The price of the service represents the amount per person/day or per room/day as indicated in the service price list. Additional services are not included in the price and the user pays for them additionally. The Maksimilian reserves the right to change service prices at any time.
• For users who have paid a deposit or provided an acceptable reservation guarantee, the Maksimilian guarantees the prices that were in effect when the reservation was made. For stays without a reservation, the prices and conditions apply according to the valid price list at the reception.
• Service prices include VAT.

  CATEGORIZATION AND DESCRIPTION OF SERVICES

•  The offered accommodation and other capacities are described according to the official categorization of the Republic of Croatia. The Maksimilian does not assume responsibility for oral or written information that is not in accordance with the description of the services and the facility itself in the published programs, and which was obtained by a third party. The Maksimilian is not responsible in case of incorrect data provided by business partners.

 GUEST'S RIGHT TO CHANGES AND CANCELLATION OF RESERVATIONS

• In case the guest wants to change or cancel the reservation made according to his request, he must do so in writing (by e-mail).
• If it is not possible to change the reservation, and if the guest cancels the confirmed reservation for this reason, depending on the date of receipt of the cancellation notice at the Maksimilian, the following cancellation conditions apply.

 TERMS OF CANCELLATION OF RESERVATIONS FOR INDIVIDUAL ARRIVALS:

•  reservations are kept until 21:00 on the day of arrival.
•  cancellation of the reservation up to 72 hours before the start of using the service is not charged (the advance payment is retained)
•  for cancellation of the reservation from 72 hours to 24 hours before the start of using the service, 50% of the accommodation price is charged (the advance payment is retained).
• for cancellation within 24 hours before the start of using the service and/or if the guest does not arrive or cancels within the reserved time, 100% of the total price of the accommodation will be charged.
•  cancellation of reservations after check-in to the room (shortening of stay compared to the original reservation): we charge a cancellation fee in the amount of 50% of the value of the remaining reserved and unused days.
• In the case of an unannounced early departure, a fee is charged that includes all the remaining days of your stay

TERMS OF CANCELLATION OF RESERVATIONS FOR GROUPS (for 5 or more reserved rooms and/or 10 or more guests)

• cancellation of the reservation up to 10 days before the start of using the service is not charged, unless otherwise agreed (advance payment is retained)
•  for cancellation of the reservation from 10 days to 7 days before the start of using the service, 50% of the accommodation price is charged (the advance payment is retained).
•  for cancellation of the reservation from 7 days to 3 days before the start of using the service, 70% of the accommodation price is charged (the advance payment is retained).
• If the guest decides to leave the Maksimilian before the end of the reserved period, the Maksimilian has no obligation to refund the amount charged
• In any case, cancellation is accepted only from the Holder of the reservation
• If the guest does not arrive at the reserved accommodation unit until 21: 00 h, on the day of the start of the service and has not previously notified the Maksimilian, the reservation is considered cancelled, so cancellation costs are calculated according to the above-mentioned costs, the Maksimilian reserves the right to collect the actual costs

 THE MAKSIMILIAN`s RIGHT TO CHANGES AND CANCELLATION OF RESERVATIONS

• The Maksimilian reserves the right to change the reservation or the way of providing services at any time if circumstances arise that are beyond our control, and that cannot be predicted, avoided, or postponed.
• The confirmed accommodation unit can be replaced by an accommodation unit of the same or higher category while maintaining the same price that was valid at the time of confirmation of the reservation and timely informing the guest about the change.
• In cases where it is not possible to find alternative accommodation, and the reservation has been paid in advance, the Maksimilian reserves the right to cancel the reservation and refund the entire amount paid.

OBLIGATIONS AND RESPONSIBILITIES OF USERS OF THE SERVICE

• The service user is obliged to have valid personal documentation required when arriving and leaving the Maksimilian, comply with customs and other regulations of the Republic of Croatia, and comply with the house rules and instructions of the Maksimilian staff.
• Before arrival, the user of the service is obliged to check the visa regime between the Republic of Croatia and the country he is coming from the Maksimilian` and to check whether any additional travel document is required for his entry and stay in the Republic of Croatia.
• The guest is obliged to keep the property, as well as all furniture, decorations, equipment, and environment in the same state and conditions as they were at the beginning of using the service. He/ She is responsible for any type of damage and is obliged to compensate the Maksimilian for the same.

OBLIGATIONS OF THE MAKSIMILIAN TO THE USER OF THE SERVICE

• The Maksimilian`s obligation is to take care of the quality of the service provided, in accordance with legal regulations, rules of the profession, and generally accepted norms and customs in the tourism and hospitality industry. The Maksimilian will endeavour to fulfil its obligations in full unless there are circumstances beyond our control.

ADDITIONAL SERVICES

• Payment of additional services is by agreement or valid price list. The Maksimilian does not assume responsibility for services provided through other service providers. 

 SECURITY AND VALUES

• The Maksimilian is not responsible for damaged, destroyed, or lost luggage, as well as for its theft.
• You leave any valuables in the Maksimilian room at your own risk.
• The loss or theft of things is reported to the Maksimilian reception and the competent police department.

RESPONSIBILITY OF THE MAKSIMILIAN

• The Maksimilian bears no responsibility in case of death, illness, or injury of anyone in the Maksimilian, outside the coverage of the personal insurance policy as a result of an accident, if the harmful event was not caused by gross negligence on the part of the Maksimilian or its staff.
• The Maksimilian is not responsible for loss, interruption, or delay due to any cause beyond our control including but not limited to force majeure, explosion, storm, fire or accident, war or threat of war, civil disorder, restrictions, local laws, or any measures by state or local authorities, strikes, lockouts or other industrial action or disruption.
• In cases of exemption from the obligation to perform, the Maksimilian's liability is limited only to the refund of the amount paid to use in connection with the reservation.
• The Maksimilian is not responsible for complaints arising from the failure of mechanical and other equipment in the accommodation; e.g., heat pumps, boilers, etc., nor for interrupting utility services (electricity, water, gas, tv signals etc.).
• The Maksimilian is not responsible for noise or disturbance that occurs outside the boundaries of the Maksimilian property or that is beyond the control of the Maksimilian staff.
• The Maksimilian is not responsible for events beyond our control, such as bad weather, delays of other carriers, breakdown of household appliances, injuries caused by improper use of equipment, and non-compliance with instructions, even if the damage is intentionally caused by users of the Maksimilian`s services.

NOTICE ON HOW TO SUBMIT COMPLAINTS

• It is in the interest of the guest to try to solve his complaint immediately at the destination. The guest is obliged to cooperate with the Maksimilian staff in good faith to eliminate the causes of the complaint. If there is no improvement even after a complaint, the guest must ask for a confirmation that shows that the service was not provided, or that it was not provided in the manner agreed upon. The guest must attach the confirmation to the written complaint.
• The guest must file a written complaint within 8 days after using the service. If the guest submits a written complaint after that deadline, the Maksimilian is not obliged to take such complaint into account. The Maksimilian will resolve only those complaints that could not be resolved on the spot.
• Pursuant to Art. 10 of the Consumer Protection Act, complaints about the purchased product or the service provided must be submitted in writing to the address: UNA obrt za ugostiteljstvo i usluge, Franjevačka 12, 31000 Osijek,  or electronically to the address: info@maksimilian.hr with the name and surname, and the contact for the delivery of the answer.
• The Maksimilian delivers the response to the complaint in written form no later than 15 days from the day of receipt of the complaint, to the address that the guest left as a contract, or to the address from which the complaint was received.
• While the resolution process continues, the guest irrevocably renounces mediation by any other person, arbitration by any other institution, as well as providing information to the media. Likewise, during this time, the guest waives the right to sue. The maximum amount of compensation per complaint can reach the amount of the advertised part of the services, and it cannot include already used services or the entire amount of the arrangement.

JURISDICTION

• All possible disputes or disagreements will be resolved peacefully and by agreement in a manner acceptable to both parties.
• If a solution cannot be reached, they contract the local jurisdiction of the Commercial Court in Osijek.